Shipping & Returns

Shipping for modification or estimate / console repair

As part of the Service Modification / Repair, you must first order on the website to define the type of intervention desired (modification, repair or estimate) depending on the console model concerned.
During this order, you prepay the shipping costs necessary to return your postal console and avoid any unpleasant surprises.
Once the order has been validated, you will obtain an order number to appear visibly on your package so that it is easily identified by our services.

The shipment is made to this address:

Infinitydream
"Modification" or "Repair" service
31 chemin des Agarus
13710 Fuveau
France

For your shipments of consoles for a modification or repair service by estimate or not, we advise you to use the Colissimo postage services of La Poste.
We remind you that any shipment made by the customer is at his expense so surround yourself with the necessary guarantees if necessary (recommended R1, R2 or R3).

Order tracking

For you and for us, the need to follow the sending of your orders is crucial to ensure quality service and ensure your confidence.
Also, upon shipment of your order, you will be notified by email of the tracking number of your order.
Thus, you can follow at any time our parcels shipped in France, Overseas and Europe via the Colissimo website or even more from the history of your orders... with one click!

Return of goods / AS

As part of the After-sales Service, any return of defective product(s) is subject to prior approval with issue of a return number.
Once obtained, the number of return is to mention visibly on your parcel.
Warning, no return number we remain entitled to refuse the package shipped.

The return is made to this address:

Infinitydream
SAV
31 chemin des Agarus
13710 Fuveau
France

It is the customer's responsibility to use the appropriate forms of transport to ensure the proper delivery of the goods (packaging and postal service adequate).
The responsibility of the Infinitydream.com sales website can not be blamed in case of incident(s) occurred during transport.